Approach to Care Services

We consider the social, psychological, and spiritual needs of each person as well as their care needs. We have chosen to remain a relatively small agency so that we do not risk losing this personal involvement.

Person-centred care involves valuing each individual. It personally matters to us that each and every one of our clients is happy with their care. Whatever someone’s age or infirmity, colour or gender, they are entitled to be treated with dignity and respect.

Our care workers will do everything they can to provide a Quality Care Service. Providing person centered care also involves recognising and supporting the unique personal history and personality of individuals. Home care is an ideal way to do this as the client remains in their own home, even when they require full time care, and the care plan is based around the lifestyle of the individual. Obviously there are certain constraints as we also have to take account of legislation and the well-being of our carer workers but we do everything possible to fulfil a client’s individual requirements.

Person centred care also requires carers to try and understand the world from the perspective and experiences of the person they are caring for and be able to demonstrate empathy through actions and support. This is particularly important when the person being cared for is experiencing dementia